Shipping & Refund

REFUND POLICY

We can refund your order through issuing you a CREDIT NOTE only which can be used to make another purchases within the period of 6 months (Please check our detailed Return Policy https://souqnashmi.com/return-policy/

 

Shipping, Order Tracking & Delivery

  • Souq Nashmi covers the GCC only. We are planning to expand to other parts of the Middle East shortly, so please keep an eye on our website.

What is Souq Nashmi Shipping Policy?

  • We strive to deliver products purchased from Souq Nashmi in excellent condition and in the fastest time possible..
  • A shipping charge inside UAE of AED 20 will be applicable to all orders.
  • If you return an order delivered to you, order shipping charges will not be refunded. Delivery Process

How do I check the status of my order?

  • Please tap on “My Orders” section under main menu of App/Website to check your order status.
  • For United Arab Emirates customers, you can track your order through this link provided on “My Order” section, If you can’t see any  updates, Please contact us via phone on: (+971)509974299 or via email at: info@souqnashmi.com or live chat with us by clicking on the right bottom hand corner of your device/desktop browser.

 What if i would like to change my delivery address after placing an order?

  • Please fill in the Contact Us Form to notify us of your correct address. You can also call us on (+971)509974299 or email us at info@souqnashmi.com or chat with us by clicking on the right bottom hand corner of your device/desktop browser.

How long does it take to receive my order?

  • Delivery completely depends on the location where delivery is required. Below is the delivery location and timings:
  • UAE:
  • The delivery promise for our major destinations in United Arab Emirates is available here. The majority of our customers should expect their delivery within one to Three working days  of  placing the order
City Delivered Within (Working Days) Serviced by Opening Hours
Abu Dhabi City 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Dubai 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Sharjah City 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Ajman City 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Al Ain City 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Fujairah 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Ras Al Khaymah city 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Um Al Quiwan 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Sharjah Outlying 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Abu Dhabi Outlying 1-3 days ARAMEX Saturday – Thursday 9 am – 6 pm
Non Serviceable regions: will be updated soon…

GCC:

  • The delivery promise for our major destinations in GCC, list will be updated soon.

Shipping and Charges

  • What if the item I received is damaged/defected?
  • At Souq Nashmi we always take care in packaging your items. However, in case the item you received was damaged, please inform us immediately via the Contact Us form or call us on (+971)509974299.