Usage Terms



  1. Each Participant shall ensure that they have a profile on the Platform and the mobile number(s), e-mail address and/or other details provided by them to Souq Nashmi via the App or otherwise are true, accurate and in use, at the time of the online retail transaction. Any liability, consequence or claim arising on account of any incorrect or outdated information provided by the Participants to Souq Nashmi, same shall solely be borne by the affected/concerned Participant. Souq Nashmi shall not and is not liable to verify the accuracy and/or correctness of the information so provided by the participants.
  2. Purchasers are advised to check the serviceability with the area pin code before placing any order with Souq Nashmi.
  3. Participants shall be responsible for maintaining the confidentiality of their mobile phones, e-mail accounts and passwords.


  1. By participating in this Offer, all eligible Participants agree to be bound by these “Terms and Conditions”, the “Terms of Use”, “Privacy Policy” and other relevant documentation that are available on App/website including any modifications, alterations or updates that we make.
  2. If Souq Nashmi has suspicion or knowledge, that any Participant has been involved in any fraudulent or illegal activity directly or indirectly during or after the “Offer”, Souq Nashmi reserves the right to revoke the privileges of that Participant and any related Participant, including temporary or permanent ban to use the Platform or legal action, as appropriate.
  3. Souq Nashmi shall not be responsible if some purchase is not registered or is lost due to any network problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways and/or the cost(s) charged by the network operator(s). Any dispute in connection to the same shall be settled between the end Participant and the network operator without involving Souq Nashmi.
  4. Souq Nashmi shall not be liable for any loss or damage due to act of god, governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
  5. Souq Nashmi does not hereby warrant that the Souq Nashmi call center will run concurrently and error free during and/or after the “Offer” and Souq Nashmi shall not be directly liable for issues related to technical and/or human error whatsoever. However, Souq Nashmi shall work towards the best interest of the shopper/ Participant.
  6. Participants hereby agree that Souq Nashmi has the sole right to decide all matters and disputes arising from this Offer and that all decisions of Souq Nashmi are final and binding.
  7. Offer is subject to the laws of UAE  and all disputes arising hereunder shall be subject to the jurisdiction of courts, tribunals or any other applicable forum at Dubai.